Workplace Conflict Resolution

This workshop provides practical tools and techniques for conflict management and dispute resolution in the workplace. Topics include individual styles for resolving conflict and determining how differences impact communication. In this interactive workshop, participants will also learn the benefit of searching for root causes of potential conflict before jumping to negative conclusions about the individual behavior of others.

Learning Objectives:
• Describe factors that lead to conflict;
• Define conflict and its corresponding responses;
• Develop and use an "I Statement" to address small-scale conflict;
• Explain how differences in styles impact communication and exacerbate conflict;
• Understand individual style preferences for resolving conflict;
• Identify personality and conflict management styles, strengths, challenges, and resolution strategies;
• Listen actively to facilitate understanding and prevent conflict;
• Dissect situational conflict to better understand roles and motivations;
• Demonstrate the ability to effectively problem solve by identifying different courses of action and analyzing the potential consequences of each.

Registration fee is $90, which includes 6 continuing education hours.